Newsletter October 2016

SI Coffee Solutions Implements FMP360 Online

Many people like coffee, right? They want fresh brewed coffee, tea and other hot beverages prepared in modern and efficient equipment. That’s what SI Coffee Solutions delivers to its hotel and catering customers, as well as to the other customers it serves in a variety of other commercial and office environments.

Dutch company SI Coffee Solutions recently went paperless to improve operating efficiency and increase customer satisfaction. The FMP360 Online solution that it adopted allows the company to work with a digital planning board to capture a better overview of scheduled jobs and develop a firm understanding of the actual duration of faults and maintenance tasks. The FMP mobility platform supports better and faster recording of hours, material registrations, and other dynamic data.

SI Coffee Solutions Founder Peter van Dongen, reports: “At last, after all my years of searching, I found in FMP360 Online a simple and effective system to digitize our service processes. For our customers, this means even more insight into our performance and allows more effective communication with us.” 
Full article >>

User Group Event and Dinner

With an inviting and inspiring event space as a backdrop, a User Group session and dinner will be held on December 8, 2016, in the Netherlands, to allow FMP360 customers to collaborate with one another, as well as with product designers and developers. 

WIthin their respective companies, users of FMP360, TMP and Field Vision who will be in attendance serve as executives, planners, technicians and managers of field service operations.

Roundtables, interactive sessions and socializing are on the agenda. Attendees will also be briefed on the main topics covered at the Field Service Europe 2016 Conference.

Designed to help attendees excel through education, knowledge sharing and networking, the event is scheduled from 3 p.m. until 7 p.m. After an interactive afternoon, a well-prepared and nicely presented dinner will be served.   

Mark your calendar and make plans today to join us! 
Register now >>

FMP360 Release 2.3 Gives Mid-Office Module a New Look and Feel 

Gomocha has upgraded its platform with a bold new look and feel. This completely new mid-office module boasts a sleek, easy-to-navigate user interface to support call-intake and planning activities. Innovative, cutting-edge technology allows the FMP360 portal to deliver touch-based planning, drag-and-drop functionality for tablets and larger screens. 

The call-intake module allows planners to create orders on customers or assets, and work orders for engineers can be created and directly linked to the engineer at the desired moment in time. FMP360 users report that they are experiencing increased productivity from using the highly intuitive new FMP360 portal.  

In addition to streamlined planning functionality, other highlights of Release 2.3 include the following:
  • Stock level correction, making inventory management more efficient and precise.
  • NFC tag compatibility to ensure that registrations are properly linked to the correct assets. 
  • Ortec Service Planning compatibility for advanced scheduling functionality.
  • Two new agenda icons in App: “High Importance” and “Crew Assist” to help prioritize work orders, engender team spirit and ensure satisfactory outcomes.
  • Better order-number generation for more flexibility in formatting orders.
  • Improved asset and customer API features and remote detail adjustment to help field workers become more precise, which increases back-office efficiency.  
It has been our pleasure to hear FMP360 customers say they love the simple-yet-essential insight they get from the portal, which allows their field workers and back office personnel to perform at their highest levels. We continually strive to create field mobility solutions with the features and functionality that inspire such feedback!  

In upcoming releases, look for even more functionality, such as maintaining rosters, map view, travel-time calculations, proposals for most optimal planners, route optimization and more. 
Release Notes >>

Join Us at Field Service Europe 2016

Gomocha joins Service Industry Thought Leaders at Field Service Europe. From November 29 - December 01, 2016 leaders in customer care, service and support will gather at the NH Collection, Amsterdam Grand Hotel Krasnapolsky, Amsterdam, to learn about the latest innovations, projects and services as well as network with outstanding executives in the field service industry. Panels, workshops and interactive sessions cover a wide variety of topics in nearly every area that directly impacts your business.

Free Breakfast Workshops

Making a Business Case for Mobile Apps in Field Service
The increasing use of smartphones creates both demand and opportunity for innovative use of the hardware. This workshop helps you create a plan on how to use mobile applications to your benefit.

For an overview of the complete workshop schedule and venues, see our website. (Please respond quickly as space is limited!)

More Field Service Organizations are realizing that better mobile integration is the key to meeting their demands for increased efficiency and improved customer service. Attend this workshop and learn:  
  • Exciting new ways field service organizations are transforming their mobile devices into "Mobile Headquarters for the 21st Century" 
  • Four reasons why field service organizations are choosing Field Mobility Platform 360 (FMP360) for their Integration needs:
    • Get all your invoices right -not just some- and prevent costly debates with your customers!
    • Know if you can take that one extra emergency job today; don’t guess or spend two hours hunting people down!
    • Equip your field workers with information they can easily use, and eradicate paper and, therefore, errors.
    •  Get your time sheets right - first time and every time.
If you would like more information about the breakfast meetings, please send an email to