. New year brings new name, new customers, new capabilities
Newsletter - January 2017 Edition

New year brings new name, new customers, new capabilities

WOW! What a year 2016 was, and what a year 2017 is shaping up to be! We’re sure many of you can relate when we say that we’ve been working around the clock. With offices in the Netherlands and on both coasts of the U.S. – and customers in many different countries – it’s true that SOMEONE is always “on,” making FMP360 better, faster, and more responsive. Before we move on to news, views and announcements, let us wish you the best year yet!

New customer moves from paper-based system to FMP360 Online 



Before implementing FMP360 Online, Spijker & van Ouwerkerk, a manufacturer of upscale swimming pools, saunas and whirlpools, was a paper-based operation. In January 2017, the company launched FMP360 Online to streamline its service and maintenance activities and now works with a digital planning board, giving it a real-time overview of scheduled jobs and providing a better understanding of the actual duration of service issues and maintenance tasks. Read more >>

Gomocha will Focus Solely on FMP360

The name Gomocha is derived from the words go, mobile and change – all hallmarks of FMP360, the dynamic, multi-dimensional field service solution that, as many of you know, can be changed with ease (no coding necessary!), in response to customers’ diverse and ever-evolving needs.
“This move demonstrates our commitment to optimizing our customers’ field service operations, which ultimately leads to gains in productivity and profitability. Current customers won’t be affected, except they’ll see neat new features and capabilities, such as the integration of FMPmaps into the FMP360 solution beginning in April.”
~ Gomocha CEO Martin Knook ~

Media release >>

In Other News

User Groups Can Provide Great Feedback - And Can Also Be Fun! 

Our User Group 2016 provided everyone with many inspiring ideas for FMP360. We’ll certainly repeat this event in 2017 and will provide feedback from all participants. A number of features suggested by users during this and future events will be integrated into FMP360. Read more >>
News and Views from Gomocha CEO Martin Knook

Regardless of whether a business has a few or a hundred technicians on the road, these technicians and the work they’re doing are subject to constant change – and change can be unpredictable and disruptive and scary. Read more >>
New U.S. Office Locations

Our 2017 commitment to openness and our shoulder-to-shoulder approach to helping customers will bring exciting developments and help us all stay abreast of the latest and greatest trends in field service operations. To achieve that objective, we’ve moved to open workspaces and significantly upgraded our collaborative tools. 
Field Service USA: Advancing Service Together

Field Service USA will take place in Palm Springs, California, April 18-21, 2017, at the JW Marriott. Gomocha is a sponsor of the event and hosts a workshop. We’ll be happy to provide a discount code to our current or future customers. Send us an email at info@gomocha.com, with “Field Service USA Discount Code” in the subject line or call us at 240-403-6001. We hope to see you there!
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