Newsletter - February 2017 News, Views and Events

Field Service Webinar on “Design Thinking,” February 23, 1 pm EST

The term “Design Thinking” is unfamiliar to many people, but it suggests what it is. It’s thinking like a designer when developing products and services to solve needs identified in the market. 

Design Thinking allows people who aren’t trained as designers to think creatively and broadly, and encourages them to come forward with problems they experience in the field that hinder efficiency. Taking the Design Thinking approach helps them find solutions by revamping or re-engineering currently available technologies or by envisioning what could be designed to address unmet needs.  

Join Gomocha CEO Martin Knook To Learn:

  • What’s possible now and what’s likely in the future as a result of Design Thinking
  • How your organization can incorporate the products born from Design Thinking
  • Keeping your competitive edge with “future proof” field service solutions

To listen and learn, or for more information, click here

Do More with “Mobile”

To experience the full power of mobility, do more than simply carry a device

Field workers need to be in the field performing their work to be their most productive. Every day, we have a wealth of information at our fingertips. The typical consumer has four digital devices – smartphones, laptops, tablets, or PDAs – for communicating with others, creating documents, browsing the web, sending email, and even streaming live television.

With so much power and information readily available, it makes no sense when businesses overlook the opportunity to manage better with forward-thinking mobile technology. To experience all that field mobility has to offer, do more than just carry around devices. Read more >>

How FMP360 Release 3.2 Remedies Frustrating Scenarios

Imagine that your back office gets a call from a field technician who says, “There’s no address on this work order. How am I supposed to find the transformer to be repaired?” If you’ve ever faced this scenario, you know how frustrating it can be for technicians, the back office and customers alike.

But with Gomocha’s FMP360 Release 3.2, your back office and field service technicians will no longer need to deal with “what’s the address?” scenarios. Now it’s possible for FMP360 users to select a position on a map to set the location of an order.

You’ll be able to create an order on a location that doesn’t have a street address – such as a utility pole in the middle of nowhere or a position on a highway. Or if you’re not sure of the specific address, you can search for it. 

With FMP360 Release 3.2, users can easily do the following:  

  • Search for an address using the Open Street Map data
  • Search “self-owned” data, such as an asset list
  • Reposition the location marker with Drag & Drop
  • Save the position in GPS format (Latitude & Longitude) on the order
  • Navigate to precisely to the right coordinates

If you haven’t yet gotten onboard the FMP360 platform, check out this quick video – and envision your back office and field service teams communicating better to reduce errors, boost productivity, and increase first-time fix rates.

Visit Us at ASA SUBExcel Conference in Denver 

If you’re planning to attend the ASA SUB Excel Conference next month in Denver (March 15-18), plan to stop at our booth to meet Rob Groot and other Gomocha team members. We can chat about some of your field service challenges and show you how, in a 5-minute demo, our amazing platform is changing field services. 

Not attending? No worries! We can get together in late March or early April. We serve D.C., Maryland and Virginia and can visit you and your team at your location, at your convenience. Until then, check us out! Or call us at 240-403-6001 to schedule an onsite demonstration of FMP360. 

Business Health: How Workflow Optimization Reduces Costs

“Organizational health” is contingent upon many internal and external factors. Perhaps no factor on the path to achieving it is more important than flexibility and adaptability in the face of changing market dynamics. Your ability to adapt faster than your competition not only helps shape the future of your organization, but it also ensures that you top the list of forward-thinking and always-ready service providers in your industry. 

Making “adaptability to change” part of your company culture is challenging, sure, but it’s not so daunting that you should avoid embracing the philosophy. One critical element in creating a flexible, highly adaptable organization is workflow optimization. Who’s doing what? When are they doing it? How are they doing it? Why is the new installation causing problems in that region?     

Inefficient workflows can result in frustrated technicians, miscommunication, unhappy customers and repeat visits. Productively suffers. The solution to this inefficiency is FMP360. You can create multiple types of activities and work orders, designate different process steps related to specific activities, produce a wide variety of forms, and change functions when necessary. We’re Gomocha and we are changing field services. Want to see for yourself? Schedule a demo.  

In Other News

NSVM Congres:
“Under promise, over deliver!”

The Dutch Association of Service Management (NVSM) will host this highly-anticipated event on April 6 at Philips Stadium in Eindhoven, the Netherlands, from 9 am to 6 pm. 

As an event sponsor, the Gomocha team will have an opportunity to showcase the innovation that powers its “future proof” FMP360 solution. We look forward to demonstrating the HoloLens with augmented reality. Interested in learning more? Click here.

Field Service USA: Advancing Service Together

Billed as “The Event for Leaders in Customer Care, Service and Support,” Field Service USA will take place in Palm Springs, California, April 18-21, 2017, at the JW Marriott. Gomocha CEO Martin Knook will be a presenter and would love to see you!

We’ll be happy to provide a discount code to our current or future customers. Send us an email at, with “Field Service USA Discount Code” in the subject line or call us at 240-403-6001. We hope to see you there! 
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