Newsletter August  2018


Selecting a Field Service Solution is a Bit Like Putting a Puzzle Together 

During more than 30 years in field service management, the team at Gomocha has observed time and again that designing, customizing and implementing field service solutions for our customers is a bit like putting a puzzle together. 

  • There are dozens (even hundreds!) of moving parts in any given field service organization.
  • There are many departments and multiple stakeholders in each company, all with unique needs.
  • There are complex activities and equally complex processes to be followed – every day.
  • There are deadlines, legacy systems and specifications to be taken into consideration.  

Have you ever tried to put a puzzle together before seeing an image of the completed puzzle? Probably not, because it would unduly complicate an already complicated task. Similarly, you don’t want to implement a new field service solution unless and until everyone in the organization knows up front and in great detail the purpose of scoping, designing and implementing the new solution. 

A must read for choosing and implementing a field service solution

Read more about the step-by-step “puzzle building” approach we follow to help our customers overcome the most vexing challenges they face in the field and in the back office.


FMP360 Release 3.9 Highlights

Easy Configuration Gives Customers More Control 

Upgrades and enhancements in our most recent FMP360 release will please mobile users, call-intake staff, administrators, platform installers, portal users/designers and planners alike!

Among the most well-received upgrades and enhancements to the platform include the following:

  • Layout Editor. Manage the layout, visibility, and order of groups and fields for planners creating work. 
  • Contract Management. Create, edit and delete contracts within the FMP360 platform.
  • Flow Transition Engine Enhancements. Automatically reassign orders based on business rules.
  • Simultaneous Multiple-Order Planning. Select multiple orders and plan them simultaneously. 
  • Configurable Search Field Criteria. Define your own search fields and results columns. 
  • Mailtool Upgrades. Combine multiple attachments to be sent in one email. 
  • Question List Enhancements. Enjoy new functionalities as well as fully responsive Mobile App question lists.
  • Map View on Planboard Screen. Planners can now individually choose which maps they prefer. (Requires a Google Maps license.)
  • Multi-Functional Call Intake Screen. Add and view all data and attachments related to an order. 
We would love to show you all great new features of the new FMP360 release and how it can help your business. Our customers are getting incredible benefits – so why wait any longer?
Ready to give FMP360 a try? Register for a free, no-obligation trial today

The Countdown to Field Service Amsterdam

There’s no better time to expand your horizons (literally and figuratively) than at Field Service Amsterdam (November 27-28, 2018). Mix and mingle with peers, partners, and people who are involved in virtually all aspects of Field Service Management. 

Meet us at Field Service Amsterdam

In the fifteen years since the very first Field Service Amsterdam, keynotes and breakout sessions have been crowd-pleasers, and there are networking opportunities, thought-provoking presentations and top-notch demonstrations throughout the entire event. We are sure you’ll agree that the venue is the perfect setting for this conference, and we know that the people you’ll meet and the thought leaders you’ll rub elbows with will inspire and motivate you to excel in your own organization. If you haven’t already done so, register now and plan to visit Gomocha at Field Service Amsterdam (And be sure to bring plenty of business cards!)

We look forward to seeing you there – but if you can’t attend, why not schedule a demo today to learn more about FMP360?

“You get a window into top processes, people, tools and initiatives in the space. You have the opportunity to benchmark best practices and new ideas from a cross-industry perspective.”

-- Dick Frishkorn, Process Improvement Leader, GE Aircraft

Exclusive offer!

Download our eGuide to discover the best strategies for designing and implementing a digital field service solution that will help your organization achieve optimal performance. 
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