Newsletter #12 2017


When Subcontracting, Avoid An “Out of Sight, Out of Mind” Mentality

Outsourcing work to subcontractors is commonplace in field service organizations. Subcontractors help companies during periods of high demand, or they provide special skills, or they allow companies to expand geographically.  

But how do you know subcontractors follow correct safety procedures, that they’re aware of the rules and regulations governing work in different regions? When you outsource to subcontractors, do you sometimes feel you’re no longer managing effectively? Do you sometimes feel you’re losing control? 

Stay fully in control

Outsourcing work doesn’t mean you outsource management of the work, too. In fact, it’s imperative that you manage – and measure – subcontractor performance. You need visibility into all field resources, both in-house and outsourced, to maintain service quality. How? Give employees and subcontractors the same tools. Read more.



 

Flexibility is the Best Predictor of Future Success

Don’t be stiff and rigid and slow to change; instead, be nimble and flexible and quick to adapt! That was the gist of a Gartner report on application flexibility and employee empowerment, as described in a recently published Gomocha whitepaper, Application Flexibility is the Key Ingredient in the Formula for Field Service Success.

What does “flexibility” in field service operations mean?  

  • You can get data from legacy systems into the new solution reliably and completely. 
  • You can change, reconfigure or modify the solution as needs change.
  • You can make all the data in the back office available to the teams in the field, and vice versa. 
  • You can provide a variety of “workarounds” in the field to avoid costly delays. 
  • You can train field technicians (and others) how to use the solution, quickly and easily.
  • You can use the solution even without an internet connection. 


Are YOU flexible? If not (yet), this paper is a must-read!
Download the whitepaper and learn how to select a “no regrets” Field Service Management solution. 



 

Field Service Europe Recap   

Field Service Europe (December 6-8) has come and gone, but the ideas and innovations shared and the relationships established during the conference will have lasting effects. As a sponsor, Gomocha had a front-row seat at several workshops and breakout sessions, and our team enjoyed a steady stream of visitors to the booth for customized demos, conversations and networking.  

  

Our CEO Martin Knook kicked off Day 2 by presenting opening remarks, in which he spoke about The Copernican Revolution in Field Service Management. You may remember Copernicus was the mathematician and astronomer who theorized that the sun doesn’t revolve around the earth, but, rather, that the earth revolves around the sun. 

Martin shared with audience members his theory that a similar revolution is happening in field service operations: more and more are realizing that customers are the center of their operations, and they’re honing customer-centric and service-centric strategies to ensure customer satisfaction and long-term success. 

Want to know more about this revolution in Field Services? Click here.


Here's to a Productive 2018! 

As Your Focus Shifts to 2018, Ensure That Good Intentions Lead to Real Outcomes

If you’re like most people, you’ve already started thinking about your business goals for next year. “This will be the year,” you tell yourself. “I’m inspired, I’m fired up, I’m ready to rock!” 

But along with all that good energy and all those great intentions, there’s one unpleasant, nagging thought: “I said this last year, too. And the year before that. What can I do to make 2018 live up to my expectations?” 

Perhaps your biggest need is to finally launch your mobile field service solution. Or if you already have a mobile solution, maybe you’re eyeing other targets: more customers, better efficiency, faster invoicing or increased profitability. 

Turning Intentions into Actions in 2018

When we speak about goals for the new year, we typically look at these types of big picture goals (more, better, faster, higher) and focus less on the nitty-gritty plans and activities that will get us there (having real-time tracking of field technicians, providing instantaneous data-exchange between the field and the back-office, gathering and measuring technician performance and customer feedback to reach goals and objectives).

It’s understandable and admirable to focus on the big goals for 2018, but as you create your plan on how to achieve them, be sure to create all the line-item “action items” that will be necessary to do so.

Want Ideas About How to Meet Your 2018 Goals?

Our team works diligently with prospects and customers to “custom fit” demos of Gomocha FMP360 to meet their specific needs. Give us a call at 240-403-6001 or shoot us an email (info@gomocha.com) to let us know what your goals are for the new year, and we’ll show you how to knock down the barriers to achieving them.


Happy Holidays from Gomocha!

We wish you a Merry Christmas and a very happy, successful New Year!
As you set your goals for 2018, know that Gomocha has your business covered with the field service management solutions you need to grow and prosper. 

We hope to hear from you in the months ahead. In the meantime, enjoy the holiday season with family and friends! 

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