Newsletter - August 2017 Edition

 

2017 Field Service Benchmark Report Now Available

If you were in Palm Springs, California for Field Service 2017, you may remember responding to a survey that was distributed to attendees. After thoroughly analyzing all responses and conducting follow-up interviews with field service industry thought leaders, WBR Digital has completed its report of findings. Click here to download the full report.  

Three key findings from the 2017 Field Service Benchmark Report:
  1. The majority of respondents report that they’re following a “mobile first” strategy;
  2. A growing number of executives are moving away from single-platform solutions toward best-of-breed solutions that supplement their ERP platforms;
  3. Rolling out new field service solutions and managing the onboarding process can be overwhelming, pointing to the need for user-friendly, consumer-oriented solutions to shorten the learning curve.
The report includes lots of additional thought-provoking findings as well as deep insight from Gomocha CEO Martin Knook and select other industry thought leaders. 

Ever consider the dramatic changes in knowledge sharing?

Where once we followed traditional ways of acquiring knowledge (in classrooms through books and lectures), today more and more knowledge is shared visually, brought to us via video on channels like YouTube. This trend is evident not only in schools, but also in corporate training and marketing communication programs.  

What about organizations with technicians in the field and mobile workers on the go? They, too, are increasingly embracing the visual elements of sharing knowledge. Why? Because seeing work being done is easier than reading about it. Want to watch a video of prior work done on the asset? No problem! Need a senior technician to provide “remote assistance” to guide a junior technician via audio and video augmented reality streams? Of course! Send your customer a video of the problem that caused their AC unit to fail? Yes!
 
Click here to read more about how the efficient acquisition and distribution of knowledge leads to greater first-time-fix rates and increased customer satisfaction. You can also call or visit Gomocha at 240-403-6001 (www.gomocha.com) to request a demonstration.


Mark Your Calendar for Our “Riding the Wave” Webinar

Plan to join us Thursday, September 14, at 1 PM Eastern Daylight Time for an illuminating discussion with Gomocha customer Frank Achterbosch, Service Director of ASSA ABLOY’s Industrial Door and Docking Solutions division. You’ll learn how Frank’s global organization is managing diverse field service teams with razor-sharp efficiency. You’ll hear about his 30 years of experience in field service and hear his observations about what it takes to overcome the challenges associated with ever-shifting changes in technology. You’ll also and learn how he deals with regulatory compliance issues across multiple countries and stays ahead of his competitors.

Click here to register.


We Hope to See You at Field Service Fall on Amelia Island

It’s right around the corner! From September 25 to 27, Omni Amelia Island Plantation will be the scene of Field Service Fall. While you’ll be tempted to enjoy the great outdoors surrounding the event venue, you’ll be so stimulated inside by the bevy of inspiring speakers, illuminating product demos and networking opportunities that you’ll be happy to stay indoors. Save 25% on your registration by using code FSF17GOMOCHA. 

Stop by the Gomocha booth #12 for a demo. Or click here to sign up for a test drive of Gomocha FMP360. We’ll even customize your ride so you can see how it will look and feel in your specific organization! 


NEW! WhatsApp for Gomocha Customer Service

What better way for our customers to reach out to Gomocha customer support reps than with this simple and secure instant messaging service? It’s fast, it’s personal, and it’s already being used by several of our customers. You’ll find that it’s especially helpful when you’re in the field. You’ll reach us instantly through WhatsApp on your phone – and it’s also available for desktops (WhatsApp Web). 

All you have to do is put our Support number (+31 6 15456088) in your contacts, open WhatsApp and start messaging. It’s an extra channel through which you can contact Gomocha Support. It’s fast and efficient. Try it today!

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